Contact-centre workforce management, for a fraction of the price.

Forecasting, scheduling, labour-law checks and live adherence: the whole job, on your own server, installed in an afternoon rather than a services project. Erlangly plans every 15 minutes with Erlang C, the way your planners already work.

Install it free See what it does

Every feature in every plan. Free up to 25 agents, then from $8 an agent a month.

A generated day of schedules: rows of shifts with breaks and lunches placed, and a coverage strip showing where the floor is short or over.

From history to a published schedule, and then to the floor.

The whole job in one place, built for BPOs running several clients and lines of business with the same agents.

Forecast

Import interval history by CSV or API. Erlangly forecasts contacts and handle time for each line of business, and you adjust what you know better.

Staff

Erlang C for calls, concurrency for chat, workload for email: how many agents every 15 minutes needs to hit your service level, with shrinkage.

Schedule

Generate weeks of shifts, breaks and lunches from your shift patterns, contracts, availability and time off. Edit by hand, compare drafts, publish.

Follow the law

Rest, days in a row, weekly hours and break law are checked on every generation, edit, swap and publish. Warnings need a reason; violations don't get through.

Agents on their phones

Agents see their week, ask for time off, swap shifts with a colleague and say they've seen a new schedule. Supervisors approve.

Adherence, live

Your ACD sends agent states; Erlangly scores adherence every interval against the published schedule and shows the floor on a wallboard.

Yours to run.

Erlangly is one Docker container on a server you choose. One command installs it and one upgrades it, with a snapshot and automatic rollback. Your data stays with you: there's no telemetry, and email goes through your own mail server.

Your own scripts and AI agents get a JSON API and a command line, with your roles and permissions.

The live wallboard: adherence, agents by state, and a tile per agent showing their state, time in it and what their schedule says.

No tiers, no add-ons.

Every plan has every feature. Free up to 25 active agents, for good. For 100 agents over three years, that's about a quarter of what the leading WFM suites cost at list price.

See pricing